To define RPA in plain English, this is nothing but instructing a machine to execute mundane, repetitive manual tasks. If there is a logical step to performing a task, a bot will be able to replicate it, winning you time to do the more important things.
Some of us may think that robots will come for our jobs. The reality is that technology will continue to improve, but that doesn’t necessarily mean robots are taking away jobs. Ideally, these bots will allow us to simplify our work, taking the repetitive tasks and letting us do the more meaningful work that will advance our organization’s digital transformation efforts.
RPA may sound like a Terminator meet The Matrix kind of thing, but, in reality robotic process automation (RPA) involves nothing of the sort, except perhaps for the efficiency part. There aren’t really even any robots involved in this automation software. To understand it better and see what kind of tasks it can handle, we invite you to read this article. Plus, at the end of it, we have some jobs waiting for your application.
What is robotic process automation?
Robotic Process Automation (RPA) provides wide opportunities to increase the efficiency of company’s operations. Today, competitiveness is achieved through digitalization and innovative modern solutions. RPA is already utilized in multiple fields of industry.
By definition, Robotic Process Automation uses software robots to enable communication between multiple IT systems. This connection allows them to capture and interpret each other’s data, as well as outputting information via tasks. These tasks can be programmed through predefined business logic and established rules, to trigger responses and process transactions without any need for human input.
In a daily company’s routine, it means that RPA delivers measurable business benefits right out of the gate, such as cost reduction, greater accuracy, and delivery speed. RPA improves business outcomes like customer satisfaction and enables competitive advantages by freeing humans to do what they do best — solving problems, improving processes, conducting analysis, and other value-added work — resulting in higher employee engagement and new revenue opportunities.
If you think that robotic process automation is like in a Hollywood movie, you went way too far. And maybe RPA sounds sort of, well, boring to you. But RPA is ultimately about automating some of the most mundane and repetitive computer-based tasks and processes in the workplace. Think copy-paste tasks and moving files from one location to another, for example.
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How can we use RPA: 5 amazing examples in practice for everyone to understand what kind of tasks can it handle
With constant pressure to increase efficiencies and reduce costs, many organizations are turning to robotic process automation as a solution. According to Gartner, spending on RPA technology will reach $2.4 billion by 2022. This automation takes over mundane, repetitive tasks to free the human workforce to focus on other higher-level activities. RPA helps companies from numerous industries complete a wide variety of tasks. And, in order for you to understand its impact better, we give you 5 amazing examples of robotic process automation in practice:
- Call centre operations & online applications
Many of the customer requests received by call centers can be supported with RPA technology. From common customer queries and solutions that can be provided to agents via a dashboard to the moment when an issue gets escalated to human customer service agents, when the RPA can help consolidate all the information about a customer on a single screen. Plus, a robot will perform this kind of task 24/7.
Gathering data and structure efficiently is very easy to do using bots. This is the reason why, today, they are behind all kinds of online applications. From returning a pair of shoes that didn’t quite fit to applying for the majority of credit card applications, this kind of online application can easily be done by robots. They can be programmed to easily handle all aspects of the process from gathering information and documents, to doing credit and background cheques.
- Help desk
People working on the first line to address user’s problems are the ones doing the most time-consuming repetitive tasks. And they are often bored and tired of them. But, at the same time, they are crucial to any business. It’s a necessary process with plenty of “opportunities” for inefficiencies, errors, and other issues. And it’s the kind of process that RPA exists to improve. This is the reason why using RPA to help diminish their workload by taking care of straightforward, repetitive issues is essential nowadays.
- Scheduling systems
Online scheduling is the new reality, especially in this post-pandemic era. Especially now when many fields are pushed to go digital, we need to help people to do everything using their phone or computer. Not only it saves everyone’s time, but it can also help businesses become more efficient and performant. In healthcare, for example using RPA technology is the new norm. It can enhance patients appointments by letting the bots gather all patient details such as appointment requests or location preferences.
- Helping the sales process
Most of the time spent by people working in sales is used on administrative tasks (like setting up the client in the billing system too) instead of building relationships. Robotic process automation can be used to streamline all the repetitive time-consuming tasks, helping the sales person efficiently work on the most important things.
- Claims administration
We’ve already talked about how RPA can help healthcare to improve their scheduling systems, but it can also be used to process and solve claims. And this activity can also be used in other fields, such as insurance or finance. RPA is used to input and process claims. RPA tools can do this faster and with fewer errors than humans.
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